Service Delivery

 

CRM recognizes the need of surpassing client expectations when it comes to Service Delivery. We strongly rely on our the physical infrastructure, technical infrastructure and state of the art facility to make sure that the client operations are isolated against any likely points of failures and/or service interruptions. A few details of the key components of our service delivery are enumerated below:

  • Facility

    • 350 fully fitted work-stations spread over an area of 30,000 square feet.

    • The ready to move in facility boasts of well equipped conference rooms, training rooms, interview rooms, waiting lounge, dedicated reception for each floor and a spacious cafeteria.

    • Apart from the above, each floor boasts of separate management, IT and support cabins, bays and work stations.

     

  • Technology

    • State of the Art Voice and Data capability (dedicated fibre optic links)

    • Best of breed Telecom and IT equipment (Nortel, Cisco, Dell and IBM)

    • High fault tolerance and inbuilt disaster recovery mechanisms

    • Choice of Multiple service providers, access routes and dedicated bandwidth for Internet and VPN connections.

    • Robust facility design & utility backup

     

  • Infrastructure

    • Onsite backup generators

    • UPS systems

    • Concerto dialers, LG Air-cons, EPABX and Overhead Projection System

    • High safety & hygiene standards

    • Physical site security

    • Access control systems

    • Fire Safety